Frequently Asked Questions

Which vehicle should I book?

We recommend selecting a suitable vehicle based on the number of passengers, the amount of luggage and extra items you may be carrying.

Other Questions

My travel group are landing on different flights, how can I book? Can minors book or travel alone? How many luggage entitlement will I have? Can I make a last minute booking? What does the price include? Can I make a booking for a different number of passengers for the outbound journey and for the return? Could you please assist me with my own language? Will anyone else be travelling in the vehicle I book? How do I book a private transfer service to my private accommodation? I can't find my hotel or accommodation name in your list? What do i do? Can I make a booking on behalf of a third party? Is it safe and secure to travel with Hana Travel? How long will my journey take? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Can I book a transfer to the airport? What type of vehicle brand Hana Travel use for the transfers? Do you provide insurance for the passengers in the vehicle during the transfer? When should I book my transfer? Do your service cater for wheelchair users and people with disabilities? Can I book a one way trip? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this?