Frequently Asked Questions

How long will my journey take?

The approximate journey time will be displayed during the booking process. Journey times for private vehicles stated on the website are approximate and may vary according to road and weather conditions, volumes of traffic, etc.

Other Questions

Can I book a one way trip? Can minors book or travel alone? I can't find my hotel or accommodation name in your list? What do i do? Can I make a last minute booking? Could you please assist me with my own language? My travel group are landing on different flights, how can I book? Which vehicle should I book? Will anyone else be travelling in the vehicle I book? What does the price include? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? How do I book a private transfer service to my private accommodation? Can I book a transfer to the airport? Is it safe and secure to travel with Hana Travel? Can I make a booking for a different number of passengers for the outbound journey and for the return? When should I book my transfer? Can I make a booking on behalf of a third party? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? How many luggage entitlement will I have? Do your service cater for wheelchair users and people with disabilities? What type of vehicle brand Hana Travel use for the transfers? Do you provide insurance for the passengers in the vehicle during the transfer? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this?