Frequently Asked Questions

What luggage entitlement will I have?

You can bring 1 bag or medium size suitcase per passenger seat in the vehicle selected, and one piece of hand luggage such as a handbag or small bag (camera or laptop bag or similar). Carry-on cases are considered to be suitcases rather than hand luggage.
 

Other Questions

Can I make a booking for a different number of passengers for the outbound journey and for the return? My travel group are landing on different flights, how can I book? Can I make a booking on behalf of a third party? Can I book a one way trip? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Do your service cater for wheelchair users and people with disabilities? Could you please assist me with my own language? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Can I make a last minute booking? I can't find my hotel or accommodation name in your list? What do i do? Which vehicle should I book? When should I book my transfer? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? How long will my journey take? Do you provide insurance for the passengers in the vehicle during the transfer? Can I book a transfer to the airport? Can minors book or travel alone? What does the price include? Will anyone else be travelling in the vehicle I book? How do I book a private transfer service to my private accommodation? Is it safe and secure to travel with Hana Travel? What type of vehicle brand Hana Travel use for the transfers?