Frequently Asked Questions

What luggage entitlement will I have?

You can bring 1 bag or medium size suitcase per passenger seat in the vehicle selected, and one piece of hand luggage such as a handbag or small bag (camera or laptop bag or similar). Carry-on cases are considered to be suitcases rather than hand luggage.
 

Other Questions

Will anyone else be travelling in the vehicle I book? Can I make a booking for a different number of passengers for the outbound journey and for the return? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Could you please assist me with my own language? Can minors book or travel alone? When should I book my transfer? Do your service cater for wheelchair users and people with disabilities? Do you provide insurance for the passengers in the vehicle during the transfer? Is it safe and secure to travel with Hana Travel? Can I make a last minute booking? My travel group are landing on different flights, how can I book? Which vehicle should I book? What does the price include? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? How do I book a private transfer service to my private accommodation? Can I book a one way trip? I can't find my hotel or accommodation name in your list? What do i do? How long will my journey take? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? What type of vehicle brand Hana Travel use for the transfers? Can I make a booking on behalf of a third party? Can I book a transfer to the airport?