Frequently Asked Questions

Can I make a booking for a different number of passengers for the outbound journey and for the return?

If you book a private transfer service, just book for the maximum number of people travelling on any one of the journeys or make one booking for each journey. If you wish to amend the number of passengers on each transfer leg, you can log in to the "My Booking" panel on our website to access your booking and make the change free of charge up to 24 hours before the transfer time or you can just advise this information by email and ask to make the necessary change manually.

Other Questions

Will anyone else be travelling in the vehicle I book? Can I book a transfer to the airport? Can I book a one way trip? What does the price include? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Can I make a last minute booking? Can I make a booking on behalf of a third party? My travel group are landing on different flights, how can I book? Which vehicle should I book? Can minors book or travel alone? How do I book a private transfer service to my private accommodation? Do you provide insurance for the passengers in the vehicle during the transfer? I can't find my hotel or accommodation name in your list? What do i do? What type of vehicle brand Hana Travel use for the transfers? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? How many luggage entitlement will I have? Is it safe and secure to travel with Hana Travel? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? How long will my journey take? Could you please assist me with my own language? Do your service cater for wheelchair users and people with disabilities? When should I book my transfer?