Frequently Asked Questions

The members in my travel party need to be picked up or dropped off from different addresses. Can I book this?

Yes. For private transfers we offer the option to book an extra stop during our booking process, so that you can indicate an additional pickup or drop off address if both of them belong to the same destination which you selected.

Other Questions

Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? What does the price include? How many luggage entitlement will I have? Can I book a transfer to the airport? Will anyone else be travelling in the vehicle I book? Do you provide insurance for the passengers in the vehicle during the transfer? Can minors book or travel alone? When should I book my transfer? Can I make a booking on behalf of a third party? How do I book a private transfer service to my private accommodation? Can I make a last minute booking? Do your service cater for wheelchair users and people with disabilities? I can't find my hotel or accommodation name in your list? What do i do? Is it safe and secure to travel with Hana Travel? Can I make a booking for a different number of passengers for the outbound journey and for the return? Which vehicle should I book? My travel group are landing on different flights, how can I book? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Could you please assist me with my own language? How long will my journey take? Can I book a one way trip? What type of vehicle brand Hana Travel use for the transfers?