Frequently Asked Questions

Is it safe and secure to travel with Hana Travel?

All vehicles operating for the transfers belong to Hana Travel. There is camera and GPS system in all vehicles. We can check easily all vehicle's speed limit, cleaning or any other operational issue.  All vehicles are licensed by Turkish Transportation Ministry. The company also is the member of Turkish Tourism Association, licence number is A-4899.

Other Questions

I can't find my hotel or accommodation name in your list? What do i do? How many luggage entitlement will I have? How do I book a private transfer service to my private accommodation? When should I book my transfer? How long will my journey take? What does the price include? Do your service cater for wheelchair users and people with disabilities? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Can I make a last minute booking? Will anyone else be travelling in the vehicle I book? Can I make a booking for a different number of passengers for the outbound journey and for the return? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Can I book a one way trip? What type of vehicle brand Hana Travel use for the transfers? Can I book a transfer to the airport? Do you provide insurance for the passengers in the vehicle during the transfer? My travel group are landing on different flights, how can I book? Could you please assist me with my own language? Can minors book or travel alone? Can I make a booking on behalf of a third party? Which vehicle should I book?